Delivering Bad News to Clients

Deliver Bad News to Your Clients the Right Way

Deliver Bad News to Your Clients the Right Way

Inevitably, there will be moments in your career as a financial advisor when you have to deliver bad news to clients. Whether you are facing a replay of the Brexit vote that left markets in turmoil or have made a mistake that cost your client money, it is critical that you communicate the news in a way that increases the chances that you will maintain a positive relationship with the client.